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All of us at Duck and Hive genuinely care about our customers and want to ensure that the quality of all our products and level of customer service are of the highest standards - we want you to enjoy shopping with us.


However we are only human and very occasionally things do go wrong. Please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send replacements or refund the purchase price upon request.


If you are unhappy with any of our products, for any reason, please return for a 'no quibble' replacement or refund as appropriate, within

14 days of receipt. Please see our returns policy for further details.

Need to get in touch with us?

Send us an email - or use our Chat service. We'll respond to you quickly and get your problem resolved efficiently.

How do I give general feedback?

We really value our customers' feedback as it helps us to improve our service to you. Please get in touch with any ideas or suggestions that you have by emailing us -

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