Terms & Conditions | Duck and Hive


These Terms and Conditions will be part of the contract between the customer and Duck and Hive Limited. Duck and Hive Limited is registered in England & Wales, Company No. 12156759, VAT No. GB330563428. Our registered office is 78, Borough Road, Altrincham, Cheshire WA15 9EJ. 

1. Contract of Sale

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. When you place an order to purchase a Duck and Hive product, we will send you an e-mail confirming receipt of your order, with the details of your order. 

The final acceptance of your order will be complete at the time we send you a Dispatch Confirmation email. Any products from the order, not confirmed in the invoice enclosed with the Dispatch Confirmation email, have not been purchased and paid for. The ownership remains with Duck and Hive Limited until the complete payment of the order has been made. 

2. Prices, Availability & Promotions  

All prices are given in Pound Sterling (£) and are inclusive of VAT where applicable. Prices may change and offers may be withdrawn at any time. The prices do not include delivery charges which are added to your order at checkout. Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will consider the incorrectly priced item as cancelled. All displayed products are subject to availability - we do display real time stock information on our site however we also take orders offline and so we cannot always guarantee availability of items particularly when stock is low.  You can only use one promotion code per order. Note that some codes may only be valid for certain items and most codes will have an expiry date. In situations where a free gift or bundle are applicable, we are only able to fulfil while stocks last. Please note the terms and conditions of each promotion may vary, so make sure you check when you receive any codes. From time to time, we may give you a promotion that you can use to reduce the price of specified products or to redeem a free gift. Remember, it’s up to you to enter the code at checkout! If you receive a unique promotion checkout code please keep it secret and don’t let anyone else use it or abuse it. If we think there is or has been a misuse of a promo code in any way, we will cancel your promotion code and/or suspend or even close your account. Orders will be subject to usual VAT charges.

3. Delivery Charges 

Delivery cost is calculated according to the weight of your items and shown at checkout. We offer FREE delivery within UK mainland for orders over £75. 

4. Payment Terms

Full payment must be received for your order before it is dispatched. While every effort is made to send complete orders, we reserve the right to make part deliveries.

5. Returns

Please refer to our returns page for our returns policy.

6. Display on the Website

We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear
on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. All products are sold as one piece and the price displayed is for one unit, unless otherwise stated in the product name that the product is a set and contains multiple pieces.

7. Intellectual Property Rights

We own, or are the licensee to, all right, title and interest in and to the website, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, extensions, renewals and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, reverse-engineer, disassemble, de-compile or otherwise attempt to derive source code from any area of the website. You must not extract or use any of the content on the website or service for commercial purposes without obtaining a licence to do so from us or our partners. We respect the intellectual property rights of others and we ask our partbers to do the same. If you believe that any of your intellectual property rights have been infringed on the webite, please contact us.

8. Description of Subscription Services

When you decide to buy a subscription from our website the resulting legal contract is between you and the producer of that subscription and such contract shall compromise of these customer terms, the email confirmation of your order from the producer (subscription box manufacturer), their terms and conditions and the applicable details on the product page and you agree to be bound by all such provisions. You should carefully review the customer terms, the producer's email confirmation of your order, producer's terms and conditions and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these customer terms and any other details provided, these customer terms shall prevail to the extent of the conflict or inconsistency. We cannot give any undertaking, that goods and/or services you purchase from producer through our website will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the producer. Where you order goods and/or services through the website we may disclose your customer information related to that transaction to the relevant producer. We do not review or control, and are not responsible in any way for, listings provided by producers and at no time do we possess any items offered for sale by producers through the website.

9. Disclaimer of Warranties and Limitation of Liability for Goods and Subscription Services

i)To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from any goods or subscription services.

ii) The website (and all content on the website) that includes information and products related to wellness goods, (diet and fitness etc)  (collectively known as “Wellness Goods”). You acknowledge and agree that the following warnings and disclaimers shall apply to all of Our Wellness Goods and Content. Before participating in any diet or exercise programme or using any diet or fitness products or services that may be described and/or made accessible in or through the website we strongly recommend that you consult with your GP or other suitable healthcare provider. Duck and Hive Limited and its staff are not any kind of professional care provider. While some content on the website may be by professional care providers, the company and its authors are not rendering professional advice of any kind to you personally but are merely providing general education and information. You acknowledge and agree that when participating in any diet or activity or programme described in Wellness subscriptions, and/or when using any products or services described or provided in or through our Wellness content, there is the possibility of physical injury, emotional distress and/or death, and you assume the risk and responsibility for any such results. Our Wellness Content is not meant to be a substitute for professional advice from your GP or appropriate health care professional. We make no warranties, express or implied, as to the completeness, accuracy, or appropriateness for any purpose of any information or content contained in our content.

iii) The website is provided “as is” and “as available” and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.

v) Nothing in these customer terms shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.

10. How contracts are formed between you and Subscription providers

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the customer terms and conditions and the applicable details on the product page. No order shall be deemed to be accepted by the producer until we (acting as the commercial agent of the producer) issue an email acknowledgement of order. The contract between you and a producer will relate only to those goods and/or services notified in the email acknowledgement of order.

11. Use of Cookies 

Please refer to our privacy policy.

12. Privacy

For details of how we collect and use any personal information, please see our privacy policy.

13. Other

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

14. Discounts and Sales

Discount codes apply to all items except subscriptions, furniture, lighting and art collection products.


41, Craven Road

WA14 5HJ

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